S — Story
Most businesses show up on Facebook talking about themselves. Their journey. Their values. Their origin. And the customer scrolls past it all — because nothing in the message answered the one question every brain asks first: what does any of this have to do with me? In your customer's story, you are the guide. Not the hero. This module teaches you to build a Customer Story Profile so specific that every word you write from this point feels like it was made for one person — because it was.